Have you ever a screen like this? I have and it wasn’t for a good reason. This lovely display of colors meant I had an issue with my Tin Lizzie quilt machine. If you recall my recent post then you remember that I had struggled with a timing issue on my machine. Thankfully I successfully overcame that. Unfortunately I have run into another road block.
I recently had the privilege of working with a new quilting customer. She asked me to do the stitching on a quilt she was planning to give as a gift. I’ll share more about her quilt in a future post. After finishing her quilt I decided to get busy on some of my own. I had seven that were waiting to be quilted. I breezed through two of them then loaded on the third. After working on it for about six hours I decided to call it a day.
The very next morning I went down into my studio to pickup where I left off. I went through the usual routine of turning on my machine then pressed the button to begin stitching. The machine paused for a moment then displayed this message on the screen.
I have gotten messages similar to this when my machine has had a thread jam. Naturally I made the assumption that was the case this time as well. The first thing I did was to check the fly wheel to see if it would move. The fly wheel moved freely so I figured that meant a thread jam was not the issue. While I am thankful that I didn’t have to clear the jam and time my machine all over again I was totally baffled as to the cause of the error message.
Since I don’t have a local repairman my only option is to leave a message on Tin Lizzie’s telephone or send a request for service through their website. I chose to send an electronic message. When I didn’t hear anything for 24 hours I sent a message to the person that I bought my machine from to ask for their assistance. I received a reply that indicated they would contact the corporate office to initiate a service request.
Having my longarm quilting machine broken is very upsetting to me. I am totally at the mercy of the corporate office in Utah for service. In the meantime here I sit with a partially quilted project, four more waiting to be quilted and requests from customers for others.
I certainly hope this issue can be solved real soon because I am very sad. ;(
Thank you for listening to me vent again.