Not Again!


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Have you ever a screen like this? I have and it wasn’t for a good reason. This lovely display of colors meant I had an issue with my Tin Lizzie quilt machine. If you recall my recent post then you remember that I had struggled with a timing issue on my machine. Thankfully I successfully overcame that. Unfortunately I have run into another road block.

I recently had the privilege of working with a new quilting customer. She asked me to do the stitching on a quilt she was planning to give as a gift. I’ll share more about her quilt in a future post. After finishing her quilt I decided to get busy on some of my own. I had seven that were waiting to be quilted. I breezed through two of them then loaded on the third. After working on it for about six hours I decided to call it a day.

The very next morning I went down into my studio to pickup where I left off. I went through the usual routine of turning on my machine then pressed the button to begin stitching. The machine paused for a moment then displayed this message on the screen.

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I have gotten messages similar to this when my machine has had a thread jam. Naturally I made the assumption that was the case this time as well. The first thing I did was to check the fly wheel to see if it would move. The fly wheel moved freely so I figured that meant a thread jam was not the issue. While I am thankful that I didn’t have to clear the jam and time my machine all over again I was totally baffled as to the cause of the error message.

Since I don’t have a local repairman my only option is to leave a message on Tin Lizzie’s telephone or send a request for service through their website. I chose to send an electronic message. When I didn’t hear anything for 24 hours I sent a message to the person that I bought my machine from to ask for their assistance. I received a reply that indicated they would contact the corporate office to initiate a service request.

Having my longarm quilting machine broken is very upsetting to me. I am totally at the mercy of the corporate office in Utah for service. In the meantime here I sit with a partially quilted project, four more waiting to be quilted and requests from customers for others.

I certainly hope this issue can be solved real soon because I am very sad. ;(

Thank you for listening to me vent again.

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15 thoughts on “Not Again!

  1. Oh Cindy – that is so cool you have your Pinterest Boards listed on your blog! I did not know that was possible! You have inspired me to clean up my boards and list them on my blog too 🙂

  2. This sounds very stressful! I was so lucky you were able to do your beautiful work/magic on mine before your machine started acting up. I hope it gets fixed for you soon and hope you have a great Thanksgiving!

  3. Hi Cindy,
    OH NO! Have you taken yourself to the internet to see if others have had this issue? Maybe they will give you a suggestion you can try. You have nothing to lose since it’s not working anyway – you can’t possibly make it any worse! Geeeeeez, what a bummer. I hope you hear back from them today since it is a holiday . . . in case you weren’t aware. So, it sounds to me like life has handed you a break from quilting. How are you going to use it? Start a new project; bake some pies; go and enjoy the pre-Black Friday sales; take your hubby to work; hang out in Panera’s and enjoy some good coffee and a toasted bagel . . . I could go on and on. {{Hugs}} and try to have a Happy Thanksgiving. ~smile~ Roseanne

    1. Roseanne, Well, the issued actually occurred last Thursday so I have been waiting since then. I do not expect to get a call today. ;( Perhaps not even until Monday because of the holiday. How will I use my time….well so far I have gotten my financial records up to date (hadn’t worked on them since January, LOL), organized a whole bunch of stuff in my house, composed and typed in a slew of blog posts, napped with my Sadie & Jerry, cleaned house, laundry, etc. I haven’t gone for coffee so perhaps that might be on my list. There are only 3 of us here tomorrow so no huge dinner preparations to do. You and Yours have a super day tomorrow and the rest of this holiday weekend. 🙂

      1. Cindy,
        That makes it even worse, having already been waiting a week. You have been very productive though! If I had a long-arm, you could come use it and get everything finished up. Shoot. R

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